FAQ's

Claspees™ are innovative, functional clasps designed to secure drawstrings on clothing and accessories, offering both style and practicality.

Gently grasp and squeeze the buttons on the side of the Claspees™, then thread the drawstring through. Finally, slide them up or down your drawstring to your preferred position. No more drawstring drama!

Claspees™ are incredibly versatile! You can use them on hoodies, sneakers, backpacks, or even as stylish hair accessories. Plus, for added convenience, our Claspees™ blanks are designed to keep your drawstrings secure during the wash and dry cycles. The possibilities are endless. However, please note that using our Claspees™ with printed designs is not recommended, as detergents may gradually wear them out over time.

Yes. To remove them, See FAQ #A2.

Absolutely! Our Claspees™ are designed to withstand daily wear.

Yes, we offer a variety of designs, including sports, hearts, and more to suit your unique style.

Claspees™ come in one size per shape to accommodate average drawstring sizes.

Of course! Get creative and mix different Claspees™ designs to create a unique look.

Yes, we do! Keep an eye out for our limited-edition releases to add some exclusivity to your collection.

You can find Claspees™ on our official website, www.claspees.com.

Shipping times may vary depending on your location and the shipping method you choose during checkout.Typically, orders within the United States take 3-5 business days.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status and location of your package.

Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your Claspees™, contact our customer support team, and they will assist you with the return process. ( I think this needs to be the exact wording from the return policy document right?)

In the rare event that your order arrives damaged or with missing items, please contact our customer support team immediately.We will resolve the issue and ensure you receive a replacement.

After placing an order, you should receive an order confirmation to the provided email within a few minutes. If you don't see it in your inbox, please check your spam or junk folder. If you still can't find it, contact our customer support team, and they will assist you.

We strive to process orders quickly. If you wish to make changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order hasn't been shipped yet.

You can reach our customer support team via email at howcanwehelp@claspees.com or through the contact form on our website. We're here to assist you with any questions or concerns you may have.

While rare, delays and lost shipments can happen. If your order is delayed or lost in transit, please contact our customer support team, and we will work with the shipping carrier to resolve the issue and ensure you receive your Claspees™.

Currently, we do not offer shipping internationally. However, stay tuned it’s on the roadmap!

We accept a variety of payment methods, including major credit cards, debit cards, and secure online payment options like Apple Pay, Google Pay, Shop Pay, PayPal. You can choose your preferred payment method during checkout.

We recommend that you do not put our Claspees™ with printed designs into a washer or dryer. Claspees™ printed designs can erode as detergents and high temperatures may gradually wear them down over time. But, feel free to use your blank Claspees™ to keep from losing your drawstrings.

No. However, in abundance of caution, we advise parental supervision for children ages 3 and under.